Quality 101 Training - Foundational Concepts a quality training course from The QC Group
This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality - foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.
Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch.
or On-site COURSE CATEGORY
Six Sigma, Lean, Core Tools
COURSE OBJECTIVES Definition of Quality Why quality is important to employees, the organization and customers Benefits of quality and the concept of “cost of quality” Key concepts of total quality management and process improvement Seven commonly used quality tools and how they are used in problem solving Understanding of common quality roles Introduction to common QMS Standards (ISO 9001, etc.) The root cause analysis process The role of statistics in decision making and DOE A brief history of quality and some noted influences AGENDA Defining Quality Customer Satisfaction Cost/Benefits of Quality Quality Systems Documentation Quality Management Standards Overview Audits Concept of “Organizational Excellence” Review of Quality in Service Metrology Inspection Process diagram Statistical decision making Evolution of Quality and Gurus Continual Improvement Code Words (benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001:1994, Kaizen, Lean, Cpk) DOE Intro 7 “TQM” tools Root Cause – CAPA AIAG core pack (FMEA, SPC, PPAP, MSA, APQP)
NOTE:This is a flexible course. For On-site and in house classes, we can customize the curriculum and agenda to match your company's need. Click the banner below to
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To register for Quality 101 Training - Foundational Concepts: Complete the form below, select Date/Location, click Register. You will have the opportunity to review the information before completing the course registration.
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