Quality 101 Training - Foundational Concepts
a quality training course from The QC Group

This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality - foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.

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Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch.


Public Workshop,
or On-site


Six Sigma, Lean, Core Tools


  • Definition of Quality
  • Why quality is important to employees, the organization and customers
  • Benefits of quality and the concept of “cost of quality”
  • Key concepts of total quality management and process improvement
  • Seven commonly used quality tools and how they are used in problem solving
  • Understanding of common quality roles
  • Introduction to common QMS Standards (ISO 9001, etc.)
  • The root cause analysis process
  • The role of statistics in decision making and DOE
  • A brief history of quality and some noted influences


  • Defining Quality
  • Customer Satisfaction
  • Cost/Benefits of Quality
  • Quality Systems
    • Documentation
    • Quality Management
    • Standards Overview
    • Audits
  • Concept of “Organizational Excellence”
  • Review of Quality in Service
  • Metrology
  • Inspection
  • Process diagram
  • Statistical decision making
  • Evolution of Quality and Gurus
  • Continual Improvement Code Words
    • (benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001:1994, Kaizen, Lean, Cpk)
  • DOE Intro
  • 7 “TQM” tools
  • Root Cause – CAPA
  • AIAG core pack

NOTE:This is a flexible course. For On-site and in house classes, we can customize the curriculum and agenda to match your company's need. Click the banner below to request a quote!



To register for Quality 101 Training - Foundational Concepts:

Complete the form below, select Date/Location, click Register. You will have the opportunity to review the information before completing the course registration.

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Classes Available
02/03/2015 - 02/04/2015 Minneapolis, MN $795
03/04/2015 - 03/05/2015 Milwaukee, WI $795
03/31/2015 - 04/01/2015 Los Angeles, CA $795
05/05/2015 - 05/06/2015 Dallas, TX $795

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Call our Training Coordinator at 952-746-5725 (8-4pm Central Time, M-F) with any questions about training with The QC Group.

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Our dedicated professional training and consulting staff will provide you with the highest quality training workshops and consultation services to meet all of your quality training and consulting needs.